Dentist to dentist and other dental pros...?

Sunday, January 30, 2011

We are considering closing the practice to emergencies. In other words, if you are not a patient of record, you can not call with a toothache and expect to be seen "today." It seems cold to consider this, but it is also inconsiderate to my regular patients who have waited some weeks for their appointment time to let someone upset the whole applecart because they didn't take proper care of themself. Have any of you done this and what is your experience or advice? I don't imagine I'll be choosing a "best" answer, as I am just looking for as many opinions as I can find, so this will probably just go to the vote of the masses. Maybe one will emerge as a winner though...
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Not a dentist but a long time patient of a Doctor who decided this very thing. He sent out a letter to all his customers advising them of the new practice, and that further he will not accept insurance ( the customer will have to submit for reimbursement ) or any new patients that were not on his current list. After talking to other family and friends who use this doctor we all agreed that it wasn't really a problem. It turns out that his practice did better due the reduction in costs. I love my doctor and agree 100% with his new rules. Scheduling has been way better too! I Imagine you will lose some business but in the end it might be better for you, your practice, staff and customers. Hope everything works out for you. I think it will be fine.
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